Avoid These Mistakes When Implementing Enterprise VoIP
Proper planning is key to any enterprise VoIP implementation. It is vital that an in-depth analysis be performed on your current network and modifications made as needed to ensure a smooth VoIP...
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The 101: Hosted Voice vs Unified Communications
There are a lot of acronyms that get thrown around when discussing present-day communications infrastructures. So it’s no wonder many CIOs, IT Managers, and other decision-makers are confused about...
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IP Trunking and Your Network
Now that VoIP solutions have gone mainstream in today’s consumer market, more businesses than ever are pondering the ways in which VoIP can be implemented at their locations, as well as any potential...
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Hosted VoIP vs. On-site VoIP
If your company still utilizes a traditional onsite PBX telephony setup, you may be wondering how it compares to a hosted VoIP solution. You may also be pondering the advantages and disadvantages to...
View ArticleThe Evolving Role of CTOs and Unified Communication Systems
The role of the Chief Technology Officer (CTO) in an organization can be a complex one. The individual holding this position in a business must get used to wearing many hats. And the hats are always...
View ArticleHow are you evaluating Unified Communications for your business?
I have attended a couple events at Cisco throughout 2015, and in those sessions the speakers pointed out a shift they are seeing in how the enterprise is consuming or buying IT solutions. Gone are the...
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MaxxConnect SIP Trunking Services is certified for Skype for Business Server
Microsoft announced that West’s MaxxConnect SIP Trunking service is certified for Skype for Business Server. Skype for Business Server enables connectivity to the PSTN directly over SIP to provide...
View ArticleA Deep Dive into Understanding Unified Messaging
Unified Messaging: An Overview By now most people have at least heard of Unified Messaging, whether or not they have experienced and utilized its features. Unified Messaging (UM) is defined as the...
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5 Enterprise VoIP Trends to Watch in 2016
As VoIP implementations continue to grow in flexibility, customization, and integration, so does their relevance in the marketplace. As we look to the coming year, the emergence of several trends...
View ArticleTech Debates of 2015: Integrated Messaging v.s. Unified Messaging
So it’s nearly 2016 and the debate continues…which is a better choice for my enterprise, Integrated Messaging or Unified Messaging? These phrases are very similar and are often confused with one...
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West Acquires Magnetic North
Recently announced, West Corporation has acquired Magnetic North, a UK-based innovator in hosted contact center and UCaaS solutions. Magnetic North, www.magneticnorth.com, was originally a successful...
View Article7 Key Terms for Understanding Unified Communications
When researching available options for an enterprise phone system, it helps to have a handle on the terms and options available. Moreover, understanding what choices are offered as part of today’s...
View ArticlePBX Systems vs Office 365
Evolving from the Bell key telephone system from the 1930s is the modern PBX or VoIP business telephone system of today. Many companies still have an on-premises PBX phone system, although there are a...
View ArticleThe Pros and Cons of Unified Communications in 2015
Before jumping right into a comparison of the advantages and disadvantages of a Unified Communications (UC) implementation, let’s take a moment to define UC and the facets it includes. Unified...
View ArticleEnsure Your VoIP Solutions Infrastructure is Fully Optimized
As more businesses than ever are moving away from their traditional PBX and toward comprehensive VoIP solutions, it has become vital for companies to ensure their network infrastructure is brought...
View ArticleWest Implements Single Sign On (SSO)
Stopping the Communications Madness remains a key goal for West. Finding ways to make the management and deployment of unified communications tools simpler underlies all that we do. Today we’re...
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West is Spark Ready
West Corporation, a leading provider of technology-enabled communication services, today announced the availability of Cisco Spark and Cisco Spark Hybrid Services through its Unified Communications...
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